Factors of Computer Laboratory Service Choosing: Case Study Faculty of Science Chandrakasem Rajabhat University

Wanna Wirojdanthai

Abstract


This research is proposed to formulate the factors that affect to the selection of computer laboratory services. The studying results can be seen as a guideline for the service improvement of computer laboratory services at the Faculty of Science, Chandrakasem Rajabhat University. The satisfactory score was collected from 173 students, junior and senior information technology and computer science student, who access the resource from the laboratory (as samples). Within the questionnaires, a student must rank the importance of these factors. The analysis is done by Conjoint Analysis. The results show that the most important factors are "Computer High specification", "Variety Microsoft office Applications" and “Internet WIFI Connection”. The total utility factor is about 1.099.

Keywords - Computer lab services satisfactory factors, Conjoint analysis.

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References


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