Hotel Digital Services Innovation: The Digital Space Services

Galayapha Lekvanijthamvitak, Suchai Thanawastien, Suwannee Thoobjeen, Thaksina Khongsomlap

Abstract


In this paper, the hotel digital space concept is defined and digital space services are proposed. New digital space services can provide a new perspective in constructing enhanced capabilities to service hotel guests. The hotel digital space provides a seamless connected space within the hotel, the neighbor space, and the selected city POI space by means of Digital Footprint, e-Commerce, Alert & Warning, Emergency Notification.  The connected entities must be registered with the hotel servers. Hotel digital space services are a significant contribution and these are new services that will enhance the experiences of guests., It will provide guest with a save and secure environment including staying, visiting, sight-seeing, and shopping experiences.

 

Keywords – Digital Hotel; Digital Space; Digital Footprint; Hotel E-commerce; Neighbor E-commerce; City POI  E-commerce; Hotel Digital Services


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