Digital Transformation Factors Influencing the Sustainability of Logistics Service Providers in Thailand: A Conceptual Framework

Putthiwat Singhdong, Kamonchanok Suthiwartnarueput, Pongsa Pornchaiwiseskul

Abstract


This research aims to explore and develop digital transformation s factors influencing the logistics service provider sector in Thailand and examine logistics sustainability factors associated with logistics. This theoretical study framework is divided into two parts. Part one covers 21 aspects relating to digital transformation, including drivers, objectives, implications, and success factors. The second part concerns 23 factors associated with logistics sustainability, including economic, environmental, and social factors. This total of 44 potential factors generated from previous studies in the literature review was combined with opinions gathered from interviews with a group of business and academic logistics experts, using a semi-structured interview method to explore and verify the proposed factors.  And using by index of item-objective congruence (I.O.C.) to confirm the validity measurement s. the survey results show which all variable higher than 0.5 and revealed an additional seven factors, thus giving a total of 51 factors applicable to examine answer the research question.


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