The Relationship between Barriers to Use and Resistance Behavior of Mobile Payment Systems

Natakon Sudpipat, Sureerut Inmor

Abstract


 Research on the Influence of Technological Knowledge as an Intermediate Between Obstacles to Use and Resistance Behavior of Mobile Payment Systems, conducted a survey with the population of small and medium enterprises. A sample population of 400 enterprises, calculated from the Cochran formula. Questionnaires were used to collect basic data from October 2020 to September 2021. The questionnaire was try out with the 30 sample using Cronbach's Alpha coefficient method and got a confidence value of 0.91. The statistics used for data analysis were descriptive statistics and multiple linear regression analysis. It was found that the barriers to use factor was positively correlated with the opinions against mobile payments. There was a positive correlation with anti-mobile payment at low level. What was interesting was that overall usability barriers inevitably affect anti-payment resistant behavior.


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