The Social Engagement of Digital Hotel Services

Galayapha Lekvanijthamvitak, Suchai Thanawastien, Kanchana Jaiboon, Wararat Niyomkha

Abstract


Digital Social Engagement (DSE), a new digital service for hotel, is proposed. The DSE can provide new enhanced capability to service hotel guests. The workflow architectural design concept of the DSE is to support guests’ staying experiences by providing a vehicle by which hotel guests can communicate unobtrusively with each other based on permission.  The DSE provides three chat spaces for social communication which are: Guest to Guest, Guest to Neighbors, and Guest to City. The connected entities must be registered with the hotel servers in order to ensure safe and private communication in the DSE chat spaces.

Keywords - digital hotel; digital twin; hotel digital social engagement; chat spaces; hotel guest life cycle; guest to guest; guest to neighbor; guest to city


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